The following are common reasons why identity verification may be unsuccessful:
- The image or ID card number is incorrect.
- The photo of the document is unclear, blurry, or unreadable.
- Both sides of the identity document (front and back) have not been uploaded — this is required for Thai nationals using a national ID card.
- The information on the national ID card or passport does not match the personal details you provided.
Please try verifying your identity again by following the guidelines below:
- Take a photo of your ID card in a well-lit area where all details on the card are clearly visible and the image is not blurry.
- Please turn off the flash to avoid glare or reflections on the document.
- Before taking the photo, remove your ID card from any protective sleeve or holder.
- During the identity verification process, ensure you are in a well-lit environment.
- Please make sure that your Maxbit account information matches the details on your ID card.
If you need further assistance, please contact Maxbit Customer Support via the Live Chat message box on our website at www.maxbit.com or through the Maxbit application, available 24 hours a day.