Deposit - Withdraw without or wrong Memo / Tag
In case you have deposited without or wrong Memo / Tag, please provide the required information as below along with evidence and submit through Live chat at www.maxbit.com or Maxbit application 24/7 in order to investigate
-Transaction ID (TXID) / Transaction Hash
-Asset amount
-Wallet address
-Network used for transfer
-Memo / Destination Tag (if applicable)
Note : in case that we are able to recover your asset, there will be a maximum fee charge at 5,000 baht
Withdrawal
If you withdraw coins without inserting tags / memos and already confirmed the OTP, the withdrawal will be processed immediately. The transfer orders will be sent to the blockchain causing us unable to either solve the incidence or cancel the transfer. In oder to investigate the transaction, please use TXID from your transaction history to contact a destination website or platform for investigating.