Deposit - Withdraw without or wrong Memo / Tag
Deposit
In case you have deposited Digital asset without including a tag or memo, please provide the required information as below along with evidence and submit through Live chat at www.maxbit.com or Maxbit application 24/7 in order to investigate
1. Amount of coins
2. Network used for the transfer
3. Wallet Address and Memo / Destination Tag (if any)
4. Transaction ID (TXID / Transaction Hash)
5. Screenshot of the transaction on the source platform
2. Network used for the transfer
3. Wallet Address and Memo / Destination Tag (if any)
4. Transaction ID (TXID / Transaction Hash)
5. Screenshot of the transaction on the source platform
Note : in case that we are able to recover your asset, there will be a maximum fee charge at 5,000 baht
Withdrawal
If you withdraw coins, insert tags / memos incorrectly and already confirmed the OTP, the withdrawal will be processed immediately. The transfer orders will be sent to the blockchain causing us unable to either solve the incidence or cancel the transfer. In oder to investigate the transaction, please use TXID from your transaction history to contact a destination website or platform for investigating.