Why has my verification been rejected?
The reasons for the unsuccessful verification may include;
1. Incorrect image or ID card number.
2. Unclear, blurry, or unreadable documents.
3. Failure to upload both sides of the required documents.
4. Inconsistencies between the information on the ID card or passport and the personal information provided by you.
If you are unable to proceed, please retry the process by following these steps
1. Take a clear photo of your ID card in full color, ensuring that all details on the card are clearly visible and legible.
2. Capture the photo in a well-lit environment.
3. Disable the flash to avoid reflections on the document.
4. Remove the ID card from any protective sleeves or covers before taking the photo.
5. Double-check information to ensure that the information on your ID card matches with Maxbit account.
Note : If you need further assistance, you are able to reach Maxbit customer support via our Live chat through the website www.maxbit.com or Maxbit application 24/7
Note : If you need further assistance, you are able to reach Maxbit customer support via our Live chat through the website www.maxbit.com or Maxbit application 24/7