1. Why is it necessary to update your KYC information?
To ensure that your identity verification details are accurate and up to date, and to comply with the regulations of the relevant supervisory authorities as well as the company's policies.
2. When will notifications and updates be required?
- The company will notify you on the first day your KYC update cycle is due, via the application, website, and email.
3. Can transactions still be made if the update is not completed on time?
- If more than 90 days have passed since the due date and your information has still not been updated, the company will temporarily suspend your transactions until you have successfully completed the periodic review verification.
4. Documents required for the periodic review verification
1. Why is it necessary to update your KYC information?
To ensure that your identity verification details are accurate and up to date, and to comply with the regulations of the relevant supervisory authorities as well as the company's policies.
2. When will notifications and updates be required?
- The company will notify you on the first day your KYC update cycle is due, via the application, website, and email.
3. Can transactions still be made if the update is not completed on time?
- If more than 90 days have passed since the due date and your information has still not been updated, the company will temporarily suspend your transactions until you have successfully completed the periodic review verification.
4. Documents required for the periodic review verification
4.1 Thai individual customers: Original national ID card
4.2 Foreign individual customers: Original passport along with 2 additional required documents, such as a work permit and a Long Stay Visa for Thailand
4.3 Proof of income source: Additional documents may be required based on the company's verification criteria, such as a salary certificate or bank statements showing salary or wage deposits
5. How do you know if you are required to complete a periodic review verification?
A notification will appear in the Maxbit application prompting you to update your identity information.
For any further inquiries or feedback, please contact Customer Support via Line OA: @Maxbit, available 24 hours a day.