1. Why do I need to update my KYC Ongoing?
To verify account holder is still the rightful owner according to KYC (Know Your Customer) regulations and to ensure that customer information remains current. This process also supports the company’s risk management and compliance with regulatory requirements.
2. How does the notification and update process work?
30 days before your scheduled KYC update, the company will notify you via the app, website, or email.
15 days before the due date, a second reminder will be sent through the app, website, or email.
15 days after the due date, a third reminder will be sent by email to encourage you to complete your KYC update.
If your information is not updated within 30 days after the due date, the company reserves the right to temporarily restrict certain transactions such as buying, selling, deposits, withdrawals, or using digital assets until the update is successfully completed.
3. Can I still make transactions if I don’t update my information?
No. If more than 30 days have passed since the due date and your KYC information has not been updated, the company will temporarily suspend transactions until your information is fully verified.
4. Documents required for updating KYC information
A valid personal identification card (or other government-issued ID showing photo and ID number)
Supporting documents for name or surname changes (if applicable)
Additional documents for foreign individual customers (e.g., foreign ID card or passport, work permit, non immigrant visa)
Proof of source of income as required under the Company’s verification standards
5. How do I know if I need to update my KYC information?
When logging in to the Maxbit application, you will see a notification prompting you to update your information.
After logging in to the Maxbit application, the system will display a notification prompting you to update your information. You may also contact our Customer Support team via the official LINE account: @Maxbit, which is available 24 hours a day