Complaint

Complaints refer to customer grievances related to business operations arising from the actions of the company, its employees, or its representatives. This includes board members, executives, and any persons delegated to act on behalf of the company who have violated or breached laws, policies, ethics, or various other regulations, such as policies to prevent conflicts of interest, etc., which may cause harm to the customer. However, complaints do not include inquiries, requests for assistance or advice, or reports of issues arising from the use of platforms or various services.